Price Increases and Their Effect on Customer Retention in a Services Context : The Moderating Role of Customer Tenure and Relationship Breadth
Year of publication: |
2012
|
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Authors: | Dawes, John |
Publisher: |
[2012]: [S.l.] : SSRN |
Subject: | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Extent: | 1 Online-Ressource (44 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Journal of Service Research, Vol. 11, No. 3, pp. 232-245, 2009 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments February, 28 2012 erstellt |
Classification: | M31 - Marketing |
Source: | ECONIS - Online Catalogue of the ZBW |
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