Principles of banking

xix, 309 pages

illustrations

28 cm

Earlier editions authored and edited by Allyn C. Buzzell

Includes index

1. Banks as service providers -- Learning objectives -- Introduction -- Bank employees -- Bank employee careers -- Bank employee training -- Banks and their customers -- Basic product users -- High-end savers -- Investors -- Borrowers -- Businesses -- Banks and the community -- Community development -- Community support -- Bank competitors -- Credit unions -- Saving institutions -- Brokerage firms -- Finance companies -- Insurance companies -- Mutual funds -- Money market funds -- Mortgage companies -- Money service businesses -- Bank regulators -- Federal reserve system (fed) -- Office of the comptroller of the currency (OCC) -- Federal deposit insurance corporation (FDIC) -- Consumer financial protection bureau (CFPB) -- State banking departments -- Bank regulations -- Developing the public trust: a brief history of banks and the U.S. economy -- The early banking system -- Central banking -- Dual banking system -- The federal reserve system -- The great depression -- Social change and consumer protection -- Leveling the playing field -- New opportunities -- New responsibilities -- The financial crisis and the great recession -- The future of banking -- Regulatory evolution -- Financial services expansion -- Continued competition -- Technological advances -- Smaller, more innovative branches -- Online and social media marketing -- 2. Banks as businesses -- Banks as financial intermediaries -- The fed's management of bank loans and deposits -- The bank as a business organization -- Bank and financial holding companies -- Bank structural change -- Bank assets and liabilities -- statement of condition -- Managing assets and liabilities -- Bank income and expenses -- Profit and loss statement -- Loans versus investments -- Loan income -- Investment income -- Fee income -- Evaluating bank performance -- Financial information user -- Performance measures -- Budgeting and planning -- 3. Deposit accounts -- The deposit function -- Money supply -- Safety -- Customer convenience -- Deposit account products -- Types of deposit accounts -- Common deposit account products -- Deposit-related services -- Options for depositing funds -- Types of deposited items -- Accessing funds and account information -- Ownership of deposit accounts -- Consumer account ownership -- Business account ownership -- Opening a deposit account -- Establishing identity -- Evaluating capacity and authority -- Bank deposits regulation -- Electronic fund transfers -- Expedited funds availability -- Truth in savings -- reserve requirements -- FDIC insurance protection -- 4. Payments: cash and checks -- United States legal tenders -- Damaged coin and currency -- Checks as a payment system -- Uniform commercial code -- Elements of negotiable instruments -- Other types of checks -- Electronic check processing -- The check payment process -- The drawer -- The payee -- The drawee -- Check fraud -- Check counterfeiting and alteration -- closed account fraud -- Check kiting -- Bank kiting -- Bank efforts to combat check fraud -- Law and regulations -- Collection of checks and funds transfers -- Expedited funds availability act -- 5. Electronic banking -- The development of electronic banking -- The roots of electronic banking -- Trends in electronic banking -- Processing electronic transactions -- EFT and ACH -- Fedwire, CHIPS, and SWIFT -- Other federal reserve services -- Electronic banking and consumers -- Bank websites -- Internet banking services -- Card access to funds -- Electronic banking and businesses -- Electronic bill presentment and payment (EBPP) -- Imaging and remote deposit capture -- Law and regulations -- Electronic fund transfers -- Funds availability -- Check collection and funds transfers -- Check conversion -- Electronic signatures -- 6. Lending -- The lending function -- Sources of credit -- Banks as lenders -- Loan categories -- Consumer loans -- Real estate loads -- Business loans -- Government as borrower and loan supporter -- The lending process -- The application and interview -- The investigation -- Loan documentation -- Loan decision -- Load administration -- Loan review and asset recovery -- Loan policy -- Laws and regulations -- Dedd-Frank and consumer lending -- Equal credit opportunity act -- Truth in lending act -- Credit CARD act -- Community reinvestment act -- Loans to bank insiders -- Home mortgage disclosure act -- Real estate settlement procedures act -- Fair credit reporting act -- Flood disaster protection act -- Bank lending limits -- 7. Personal financial planning -- Financial health equals personal wealth -- Banks and financial planning -- Financial planning goals -- Tome value of money -- Risk management considerations -- The role of the financial planner -- Ethical standards -- Minimizing tax liability -- Financial planning process -- Customer life stages -- Financial planning goals -- Financial products -- Net worth statement -- Cash flow strategy -- Insurance protection -- Life insurance -- Health, disability, and long-term care insurance -- Property, title, and vehicle insurance -- Liability insurance -- Investment services -- Investment strategies -- Portfolio management -- Retirement planning -- Social security and pensions -- Individual retirement accounts -- Estate planning -- Trust services -- Estate settlement -- trust administration -- Guardian ships -- Personal agency services -- Law and regulations -- retail sales of non deposit investment products -- Consumer protection in sales of insurance -- Uniform trust laws -- 8. Business and international banking services -- Business banking services -- Cash management -- Insurance -- Capital markets -- Business trust services -- Corporate agency services -- Employee benefit services -- International banking -- International banking structures -- International payments -- Foreign exchange services -- Laws and regulations -- Fiduciary activities of national banks, regulation 9 -- Gramm-Leash-Bliley act -- Uniform commercial code article 5 -- Federal reserve regulation K -- International operations of U.S. banking organizations -- 9.Building relationships: marketing, sales, and customer service -- Marketing and selling today -- Marketing and sales -- Customer service -- Marketing, the internet, and electronic devices -- The market-driven strategy -- Total company effort -- Customer satisfaction -- Profitability -- Social responsibility -- Meeting customer expectations -- Responsive service and problem resolution -- Competent staff -- Customer perspective -- Courteous treatment -- Reliable service -- Appropriate products and services -- Professional appearance -- Access to funds and staff -- Financial privacy -- Cross-selling and referrals -- The purchasing process -- Needs identification -- Purchase searching -- Purchase decision -- Post-purchase assessment -- Product development -- Laws and regulations -- FDIC insurance notification -- Unfair, deceptive, or abusive acts or practices -- Do not call, do not fax -- Prescreening -- E-commerce and social media guidance -- CAN-SPAM act -- 10. Safeguarding customers and the bank -- Protecting customer information -- Data security -- Customer identification-- Accounting identification requirements -- Account access identification methods -- Identity theft -- fraud schemes -- Bank card fraud -- Telephone fraud -- Advance fee fraud -- Letter of credit fraud -- Prime bank note fraud -- Cashier's check scams -- Phishing -- Pharming -- Test message fraud -- Elder financial abuse -- Safeguarding bank assets -- Corporate governance and ethical behavior -- Employee hiring and vendor management -- Crimes against banks -- Safeguarding the economy and the nation -- Emergency preparedness -- Terrorism -- Money laundering -- Security breaches -- Laws and regulations -- Privacy of consumer financial information -- inter-agency guidelines on information security -- Inter-agency guidance on internet authentication -- Protection children online -- Right to financial privacy -- State requirements protecting social security numbers -- Red flag rules -- Bank security systems -- Bank secrecy act -- USA PATRIOT act.

ECONIS - Online Catalogue of the ZBW