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Understanding the role of the service counter-part in technology-mediated service co-production
Wünderlich, Nancy V., (2009)
Acceptance of remote services : perception, adoption and continued usage in organizational settings
Acceptance of Remote Services : Perception, Adoption, and Continued Usage in Organizational Settings
Wünderlich, Nancy V., (2010)
Defying obsolescence
Park, Miles, (2010)