Process improvement and lean thinking : using knowledge and information to improve performance
Year of publication: |
2010
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Authors: | Radnor, Zoe |
Published in: |
Connecting knowledge and performance in public services : from knowing to doing. - Cambridge [u.a.] : Cambridge Univ. Press, ISBN 978-0-521-19546-1. - 2010, p. 173-198
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Subject: | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Großbritannien | United Kingdom |
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