Process Management : A Multi-disciplinary Guide to Theory, Modeling, and Methodology

Online-Ressource (XVI, 213 p. 114 illus, online resource)

Description based upon print version of record

Foreword 1; Foreword 2; Preface; Acknowledgments; Contents; 1: Introduction; Part I: Foundation; 2: Business Process; 2.1 Business; 2.2 Functional Areas; 2.3 Business Process; References; 3: Business Process Modeling; 3.1 Process Modeling; 3.1.1 Activity Parameters; 3.2 Process Modeling Techniques; 3.2.1 Data Flow Diagram; 3.2.1.1 DFD Elements; 3.2.1.2 DFD Modeling; 3.2.2 Unified Modeling Language; 3.2.2.1 Use Case Diagram; 3.2.2.2 Activity Diagram; 3.2.3 Business Process Management Notations; 3.2.3.1 Categories; 3.2.3.2 Elements; References; 4: Business Process Approaches

4.1 Business Process Reengineering4.2 Business Process Improvement; 4.3 Business Process Management; 4.3.1 Business Process Lifecycle; 4.3.2 Business Process Management Benefits; References; 5: Process Analysis; 5.1 Process Performance; 5.1.1 Cycle Time; 5.1.2 Flow Rate; 5.1.3 Inventory; 5.1.4 Little´s Law; 5.2 Process Cycle Time; 5.2.1 Theoretical Cycle Time; 5.2.2 Critical Path; 5.2.2.1 Critical Path Method; 5.2.3 Cycle Time Computing; 5.2.4 Rework; 5.2.5 Multiple Paths; 5.2.6 Parallel Paths; 5.2.7 Cycle-Time Efficiency; 5.3 Process Capacity; 5.3.1 Resources; 5.3.2 Theoretical Capacity

5.3.3 Capacity UtilizationReferences; 6: Knowledge Management; 6.1 What is Knowledge Management; 6.2 Knowledge Management Models; 6.3 Knowledge Management Cycle; 6.3.1 Knowledge Capture and/or Creation; 6.3.2 Knowledge Sharing and Dissemination; 6.3.3 Knowledge Acquisition and Application; References; 7: Simulation; 7.1 Introduction to Queues; 7.1.1 Queuing Process; 7.2 Understanding Simulation; 7.3 Systems Simulation; 7.3.1 Systems Characteristics; 7.3.2 Discrete Event Simulation; 7.4 Simulation Procedure; References; 8: Data Modeling; 8.1 Data Dependences; 8.1.1 Functional Dependence

8.1.2 Full Functional Dependence8.1.3 Transitive Dependence; 8.1.4 Multivalued Dependence; 8.2 Normalization; 8.2.1 First Normal Form; 8.2.2 Second Normal Form; 8.2.3 Third Normal Form; 8.2.4 Fourth Normal Form; References; Part II: TAD Methodology; 9: Phase 1: Process Identification; 9.1 Process List Creation; 9.2 Process Flow Identification; References; 10: Phase 2: Process Modeling; 10.1 Activity Table Development - Part 1; 10.1.1 Defining Business Process; 10.1.2 Defining Work Processes; 10.1.3 Defining Activities; 10.2 Activity Table Development - Part 2; 10.2.1 Activity Description

References11: Phase 3: Process Improvement and Innovation; 11.1 ``as-is´´ Process Model Analysis; 11.1.1 Process Simulation; 11.1.2 Process Flow; 11.1.3 Cycle Time Efficiency; 11.1.4 Process Capacity; 11.2 ``to-be´´ Model Creation; 11.2.1 Ideas Identification; 11.2.2 Ideas Implementation; 11.3 ``to-be´´ Process Model Analysis; 11.3.1 Simulation; 11.3.2 Process Flow; 11.3.3 Cycle Time Efficiency; 11.3.4 Process Capacity; References; 12: Phase 4: System Development; 12.1 Class Model; 12.1.1 Fundamental Object-Oriented Concepts; 12.1.1.1 Object Class; 12.1.1.2 Association; 12.1.1.3 Inheritance

12.1.2 Modeling Approach

10.1007/978-3-642-36639-0 [DOI]

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