Extent: | Online-Ressource (121 p) |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Description based upon print version of record ""Process Management Exellence Criteria""; ""Reading and assessment instructions""; ""Contents""; ""Introduction""; ""Purpose of the book""; ""What does self-assessment mean for an organization?""; ""What can you gain?""; ""The Malcolm Baldrige Performance Excellence Framework""; ""Assessment criteria and sub-criteria""; ""Assessment instructions""; ""Process Management""; ""Why Process Management?""; ""1.Leadership""; ""2.Strategic Planning""; ""3.Customer Focus""; ""4.Measurement, Analysis, andKnowledge Management""; ""5.Workforce Focus""; ""6.Operations Focus"" ""7.Results through Process Management""""Baldrige Scoring Summary Sheet""; ""About the Author""; ""Development training""; ""ChangeManager Pro Products"" |
ISBN: | 978-952-228-558-4 ; 978-952-228-734-2 ; 978-952-228-558-4 |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012681461