Process Management : Why Project Management Fails in Complex Decision Making Processes

Introduction: Process and Content -- Introduction: Process and Content -- to process design and process management -- Positioning the Process Approach -- Process Architecture -- Designing a Process -- The Process Architect in Action: Making a Process Design -- Managing the Process -- An Open Process -- A Safe Process: Protecting Core Values -- A Process with Sufficient Speed: Incentives for Progress -- The Process Manager and the Substance of Decision Making -- A Concluding Remark