Processes approach, quality management and key business results
Year of publication: |
2014
|
---|---|
Authors: | Periañez-Cristobal, Rafael ; Calvo-Mora, Arturo ; Navarro García, Antonio |
Published in: |
Action-based quality management : strategy and tools for continuous improvement. - Cham : Springer, ISBN 3-319-36006-X. - 2014, p. 83-96
|
Subject: | Qualitätsmanagement | Quality management | Prozessmanagement | Business process management |
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