Product service system configuration based on support vector machine considering customer perception
Year of publication: |
2013
|
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Authors: | Long, H. J. ; Wang, L. Y. ; Shen, J. ; Wu, M. X. ; Jiang, Z. B. |
Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 51.2013, 18 (15.9.), p. 5450-5468
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Subject: | product service system | configuration | customer needs | customer perception | support vector machine | Konsumentenverhalten | Consumer behaviour | Mustererkennung | Pattern recognition | Kundenzufriedenheit | Customer satisfaction | Leistungsbündel | Bundling strategy | Beziehungsmarketing | Relationship marketing |
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