Professional services leadership handbook : how to lead a professional services firm in a new age of competitive disruption

Preface -- Acknowledgements -- Introduction: leading professional services firms in a new age of competitive disruption -- Business leadership -- Vision : how to create and implement a robust strategic plan -- Innovation : how to reap the benefits of innovation in your firm -- Performance : how to improve the profitability of client engagements -- Client leadership -- Understanding : how to stay attuned to the changing needs of your clients and markets -- Connecting : how to foster a client-focused culture in your firm -- Sales : how to improve your firm's client-development success -- People leadership -- "Future-fit" : how to foster a commercial mindset in your firm -- Motivate and collaborate : how to create high-performing teams -- Performance : how to establish a culture of continuous improvement -- Self leadership -- Forward reflection : how to assess your leadership potential -- Capability : how to develop the skills, competencies and experiences to be a successful leader -- Balance : how to succeed as a leader without burning out -- Conclusion: put these leadership lessons into action -- Index