Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Stefan Helber; Kirsten Henken
| Year of publication: |
2010
|
|---|---|
| Authors: | Helber, Stefan ; Henken, Kirsten |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 2073885-7. - Vol. 32.2010, 1, p. 109-134
|
| Subject: | Callcenter | Call centre | Scheduling-Verfahren | Scheduling problem | Stochastischer Prozess | Stochastic process | Warteschlangentheorie | Queueing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003935919