Promoting Customer Satisfaction by Applying Six Sigma: An Example from the Automobile Industry - A framework for analyzing the performance of three popular root cause analysis tools is presented.
| Year of publication: |
2005
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|---|---|
| Authors: | Chen, S.C. ; Chen, K.S. ; Hsia, T.C. |
| Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 12.2005, 4, p. 21-33
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