Promoting radical innovation through end-user computing satisfaction
Purpose: The purpose of this paper is to provide empirical evidence of the relationship between end-user computing satisfaction (EUCS) and radical innovation, using organizational learning as an explanatory variable. Design/methodology/approach: An empirical study was conducted in a population of 402 Spanish companies. A sample of 251 valid questionnaires was obtained. Structural equations were used to validate the proposed hypotheses. Findings: Organizational learning capability fully mediates the relationship between EUCS and radical innovation. Research limitations/implications: The sample of companies is heterogeneous in terms of size, sector, age and market share. The study uses single informants. Practical implications: Results highlight the need to implement adequate information systems to promote radical innovation. In addition, it is necessary to facilitate organizational contexts that encourage dialogue, experimentation, risk-taking, participative decision-making and openness to the external environment. Originality/value: This research contributes to the study of alternative antecedents of radical innovation by highlighting the importance of EUCS.
Year of publication: |
2018
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Authors: | Domínguez-Escrig, Emilio ; Broch, Francisco Fermín Mallén ; Lapiedra, Rafael ; Chiva, Ricardo |
Published in: |
Industrial Management & Data Systems. - Emerald, ISSN 0263-5577, ZDB-ID 2002327-3. - Vol. 118.2018, 8 (20.09.), p. 1629-1646
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Publisher: |
Emerald |
Saved in:
Online Resource
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