Protecting market identity : when and how do organizations respond to consumers' devaluations?
Year of publication: |
February 2016
|
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Authors: | Wang, Tao ; Wezel, Filippo Carlo ; Forgues, Bernard |
Published in: |
Academy of Management journal : AMJ. - Valhalla, NY : Academy of Management, ISSN 0001-4273, ZDB-ID 221859-8. - Vol. 59.2016, 1, p. 135-162
|
Subject: | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Firmenimage | Corporate reputation | Öffentlichkeitsarbeit | Public relations | Hotellerie | Hotel industry | Großbritannien | United Kingdom |
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