Proving the Value of HR : How and Why to Measure ROI
| Year of publication: |
2012 ; 2nd ed
|
|---|---|
| Authors: | Phillips, Jack J. |
| Other Persons: | Phillips, Patricia Pulliam (contributor) |
| Publisher: |
Chicago : Society for Human Resource Management |
| Subject: | Bewertung | Evaluation | Personalentwicklung | Human resource development | Personalmanagement | Human Resource Management | Return on Investment | Return on investment |
Online Resource
| Extent: | Online-Ressource (325 p) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Description based upon print version of record Cover; Copyright; Contents; Preface: ROI as an HR Tool; Why This Book? Why Now?; Who Can Benefit from This Book?; How Is This Book Organized?; Acknowledgments; Preface to the Second Edition; Chapter 1. The Accountability Crisis; Defining ROI; About Terminology; Major Influences on HR Accountability; A Paradigm Shift for HR Accountability; Is Human Resources Ready for Additional Measurement and Evaluation?; The Payoff of ROI; Final Thoughts; Chapter 2. The ROI Methodology; The Essential Measurement Mix; Why ROI?; Types of Data for ROI Methodology; An Example; The ROI Methodology; ROI Standards Final ThoughtsChapter 3. Preparing for ROI; When to Use ROI; Selecting the First Project for ROI Analysis; Initial Analysis -The Beginning Point of the HR Program; Steps in the Analysis; Linkage to Evaluation; The Role of Objectives for HR Programs; Planning for ROI Projects; Final Thoughts; Chapter 4. Data Collection Issues; Sources of Data; Timing for Data Collection; Responsibilities; Business Performance Monitoring; Questionnaires and Surveys; Tests; Interviews; Focus Groups; Observations; The Use of Action Plans; Improving the Response Rate for Data Collection Selecting an Appropriate MethodFinal Thoughts; Chapter 5. Isolating the Effects of the Program; The Importance of This Issue; Chain of Impact: The Initial Evidence; Identifying Other Factors: A First Step; Use of Control Groups; Using Trend-Line Analysis; Forecasting Analysis; Using Estimates; Collecting the Estimates; Calculating the Impact of Other Factors; Using the Techniques; Final Thoughts; Chapter 6. Converting Data to Money; Why Calculate Monetary Benefits?; Key Steps to Convert Data to Money; Standard Monetary Values; Data Conversion When Standard Values Are Not Available Technique Selection and Finalizing the ValuesFinal Thoughts; Chapter 7. HR Costs and ROI; Cost Issues; Cost Monitoring Issues; Major Cost Categories; Cost Reporting; ROI: Basic Issues; ROI Interpretation; ROI Can Be Very High; What Happens When the ROI Is Negative?; Consequences of Not Implementing an HR Program; Cautions When Using ROI; Final Thoughts; Chapter 8. Measuring Intangibles; Key Concepts about Intangibles; Typical Intangible Measures; Final Thoughts; Chapter 9. Communicating and Using Evaluation Data; Principles of Communicating Results; Selecting the Audience for Communications Developing the Information: The Impact StudySelecting Communication Media; Communicating the Information; Analyzing Reactions to Communication; Using Evaluation Data to Drive Improvement; Final Thoughts; Chapter 10. Taking a Sensible Approach to ROI; The Basis for Resistance; Fearless Implementation; Final Thoughts; Chapter 11. Case Study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI); FMI: Part A; FMI: Part B; FMI: Part C; FMI: Part D; FMI: Part E; FMI: Part F; FMI: Part G; Epilogue Appendix A. Self-Test: How Results-Based Are Your Human Resources Programs? Electronic reproduction; Available via World Wide Web |
| ISBN: | 978-1-58644-231-6 ; 978-1-58644-288-0 ; 978-1-58644-231-6 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013042379