Provision of universal service in the South African telecommunications market.
While telecommunications costs are a common topic of public comment in SouthAfrica, the provision of services to those areas and communities which have beenhistorically neglected also is a focus for commentators in the industry. This researchaimed to investigate the effectiveness of the universal service policy andprogrammes which are in place in South Africa by evaluating the differentperspectives of both the regulatory and private sectors. The research furthermorewas undertaken with a desire to determine what could be done to advance UniversalService in the country.The approach taken was firstly to analyse the relevant documentation, such aslicences, annual reports and legislation, to determine the formalised status and thento interview different respondents from the industry as a whole and obtain theirperspectives on the different focal aspects. The responses and the secondaryresearch were analysed as a whole to enable the researcher to establish theunderlying themes which are evident in the industry at the moment as related to thetopic.Overall, the findings and interpretation identified the primary themes of Direction andDelivery. These themes essentially outlined the general intentions that exist forproviding service and that service provisioning is successful in some aspects. Thereis an overall shortage, however, of strategic direction with regard to what the policyshould achieve, a need for greater co-operation and alignment within the industryand lack of sufficient and relevant skills and resources to actually drive theimplementation of policy effectively.
Year of publication: |
2011-03-10
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Authors: | von Aulock, Carl Andre |
Subject: | Telecommunications market |
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