Psychological empowerment and service culture : fostering sustainable service behavior in the banking sector
Year of publication: |
2024
|
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Authors: | Sathyamoorthi, Vairamani ; Ahamed, Sikkander Basheer Inayath ; Nawaz, Nishad ; Hariharasudan, Anandhan ; Kandasamy, Ravindran |
Published in: |
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023. - Singapore : Springer Nature Singapore, ISBN 9789819709960. - 2024, p. 963-984
|
Subject: | Psychological capital and banking professionals | Psychological empowerment | Service behaviour | Service climate | Bank | Dienstleistungsqualität | Service quality | Arbeitspsychologie | Organizational psychology | Persönlichkeitspsychologie | Personality psychology | Dienstleistungssektor | Service industry |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz im Buch ; Book section ; Konferenzbeitrag ; Conference paper |
Language: | English |
Other identifiers: | 10.1007/978-981-97-0996-0_57 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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