Psychosocial safety climate as a mediator between high-performance work practices and service recovery performance : an international study in the airline industry
Sari Mansour, Sarah Nogues and Diane-Gabrielle Tremblay
| Year of publication: |
2022
|
|---|---|
| Authors: | Mansour, Sari ; Nogues, Sarah ; Tremblay, Diane Gabrielle |
| Published in: |
International journal of human resource management. - London [u.a.] : Taylor & Francis, ISSN 1466-4399, ZDB-ID 2032106-5. - Vol. 33.2022, 21, p. 4215-4250
|
| Subject: | conservation of resources theory | High performance work practices | psychosocial safety climate | service recovery performance | Dienstleistungsqualität | Service quality | Arbeitsorganisation | Work organization | Arbeitsgestaltung | Job design | Unternehmenserfolg | Firm performance | Arbeitsleistung | Job performance | Fluggesellschaft | Airline | Beschwerdemanagement | Complaint management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09585192.2021.1949373 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013490970