Public Satisfaction and the Capability, Integrity, and Accountability of Financial Regulators

Strengthening the accountability of government officials to achieve public satisfaction in democratic countries has been a crucial issue. We study the issue empirically using the concept of national governance based on a case study of the key Taiwanese financial regulator, namely, the Financial Supervisory Commission (FSC). This paper integrates theories of resource-based views, trust, and corporate governance to motivate the empirical analysis. The findings show that accountability is positively related to public satisfaction. Capability and integrity have a positive relation to the accountability of the regulator, suggesting that one of the most effective ways to get public satisfaction is to recruit staff with capability and integrity.