Public service quality evaluation with SERVQUAL and AHP-TOPSIS : a case of Philippine government agencies
Year of publication: |
2019
|
---|---|
Authors: | Ocampo, Lanndon ; Alinsub, Jovir ; Casul, Ruselle Anne ; Enquig, Germellie ; Luar, Mitzi ; Panuncillon, Noche ; Bongo, Miriam ; Ocampo, Christine Omela |
Published in: |
Socio-economic planning sciences : the international journal of public sector decision-making. - Amsterdam [u.a.] : Elsevier, ISSN 0038-0121, ZDB-ID 208905-1. - Vol. 68.2019, p. 1-14
|
Subject: | AHP | Public services | Service quality | SERVQUAL model | TOPSIS | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Öffentliche Dienstleistung | Philippinen | Philippines | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
-
Afroj, Sadia, (2021)
-
Alam, Md. Shaharier, (2019)
-
Abbas Mardani, (2015)
- More ...
-
Medalla, Maria Esther, (2020)
-
The way of expanding technology acceptance: Open innovation dynamics
Casquejo, Ma. Nanette, (2020)
-
The way of expanding technology acceptance : open innovation dynamics
Casquejo, Ma. Nanette, (2020)
- More ...