Putting the Customer First - Fred Reichheld talks candidly about how vital it is for front-line employees to want to deliver top-notch service.
Year of publication: |
2006
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Authors: | Kornik, Joseph |
Published in: |
Training : the magazine of manpower and management development. - New York, NY : Gellert Publ. Corp., ISSN 0095-5892, ZDB-ID 6125074. - Vol. 43.2006, 5, p. 49-51
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