Quality counts in services, too
| Year of publication: |
1985
|
|---|---|
| Authors: | Berry, Leonard L. ; Zeithaml, Valarie A. ; Parasuraman, A. |
| Published in: |
Business Horizons. - Elsevier, ISSN 0007-6813. - Vol. 28.1985, 3, p. 44-52
|
| Publisher: |
Elsevier |