Quality function deployment
Year of publication: |
2007
|
---|---|
Authors: | Ferguson, Ian ; Dale, Barrie G. |
Published in: |
Managing quality. - Malden, Mass. [u.a.] : Blackwell, ISBN 978-1-4051-4279-3. - 2007, p. 382-401
|
Subject: | Qualitätsmanagement | Quality management | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing |
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