Quality Implementation in Small Business: Perspectives From the Baldrige Award Winners - Created by Congress in 1987 to spur the overall competitiveness of US industries, the Malcolm Baldrige Quality Award program applies to small business as well as large. Profiles of some small business award winners and a discussion of key areas of quality effort can help guide managers toward quality ...
Year of publication: |
1999
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Authors: | Hodgetts, Richard M. ; Kuratko, Donald F. ; Hornsby, Jeffrey S. |
Published in: |
SAM advanced management journal : amj. - Vinton, Va. : Soc., ISSN 0001-8643, ZDB-ID 71754. - Vol. 64.1999, 1, p. 37
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