Quality in group service encounters : a theoretical exploration of the concept of a simultaneous multi-customer co-creation process
Jörg Finsterwalder and Sven Tuzovic
| Year of publication: |
2010
|
|---|---|
| Authors: | Finsterwalder, Jörg ; Tuzovic, Sven |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 2, p. 109-122
|
| Subject: | Dienstleistungsqualität | Service quality | Soziale Gruppe | Social group | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003964456