Quality management and performance in the hotel industry : a literature review
Year of publication: |
2014
|
---|---|
Authors: | Tarí, Juan José ; Molina Azorín, José Francisco ; Pereira-Moliner, Jorge ; López-Gamero, María D. ; Pertusa-Ortega, Eva M. |
Published in: |
Action-based quality management : strategy and tools for continuous improvement. - Cham : Springer, ISBN 3-319-36006-X. - 2014, p. 1-12
|
Subject: | Hotellerie | Hotel industry | Qualitätsmanagement | Quality management | Performance-Management | Performance management |
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