Quality management as a driver of innovation in the service industry
Year of publication: |
September 2018
|
---|---|
Authors: | González-Cruz, Tomás Félix ; Roig-Tierno, Norat ; Botella-Carrubí, Dolores |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 12.2018, 3, p. 505-524
|
Subject: | Quality management | Service-dominant logic | Demand-side strategy | Value innovation | Innovation capability | Qualitätsmanagement | Innovation | Dienstleistungssektor | Service industry | Service-Dominant Logic | Innovationsmanagement | Innovation management | Produktentwicklung | New product development |
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