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Measuring the relative efficiency of quality management practices in Turkish public and private universities
Bayraktar, E., (2013)
Testing the superiority and dimensionality of SERVQUAL vs. SERVPERF in higher education
Bayraktaroglu, Gul, (2010)
Crafting strategy in not-for-profit organisations : the experience on an alumni organisation, BÜMED
Öz, Özlem, (2008)