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Quality management : introduction to total quality management for production, processing, and services
Goetsch, David L., (2003)
Lean Six Sigma in service : applications and case studies
Furterer, Sandra L., (2009)
The SIGMA management model
Knight, Dave, (2006)
Operations challenges at Firth Industries Limited, Wellington Division
Corbett, Lawrie, (2008)
World famous in New Zealand : growing world-competitive firms from a New Zealand base
Campbell-Hunt, Colin, (2000)