Quality of customer service in public sector banks in India
Year of publication: |
2011
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Authors: | Krishna, G. Rama ; Lincoln, M. Madhu ; Rao, K. Venu Gopal |
Published in: |
International journal of economic & political integration : ... annual edition. - Boca Raton, Fla. : Brown Walker Press, ISSN 0974-3510, ZDB-ID 2691192-9. - Vol. 1.2011, 1, p. 15-30
|
Subject: | Kundenservice | Customer service | Indien | India | Dienstleistungsqualität | Service quality | Öffentliche Bank | Public bank | Kundenzufriedenheit | Customer satisfaction | Bank |
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