Quality of work life and performance: An ad hoc investigation of two key elements in the service profit chain model
Year of publication: |
2000
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Authors: | Lau, R.S.M. |
Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 11.2000, 5, p. 422-437
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