Quality risk assessment model for airline services concerning Taiwanese airlines
Year of publication: |
June 2016
|
---|---|
Authors: | Hu, Kai-Chieh ; Hsiao, Man-Wei |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 53.2016, p. 177-185
|
Subject: | Airline service quality | Quality risk | Kano model | Importance | Satisfaction | Failure mode and effects analysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Fluggesellschaft | Airline | Taiwan | Luftverkehr | Air transport | Risikomanagement | Risk management | Passagierluftverkehr | Air passenger transport |
-
Tahanisaz, Sahar, (2020)
-
The hybrid airline model : generating quality for passengers
Avram, Bogdan, (2017)
-
Nambukasa, Juliet, (2013)
- More ...
-
Developing the fifth generation port concept model : an empirical test
Lee, Paul Tae-Woo, (2018)
-
Hu, Kai-Chieh, (2021)
-
External costs of domestic container transportation : short-sea shipping versus trucking in Taiwan
Lee, Paul T.-W., (2010)
- More ...