Quality standards in drug and medical information departments

Quality standards in the enquiry answering function of health service drug information units and of pharmaceutical industry medical information departments are studied by an interview/questionnaire survey. Factors examined include the use of standardised and documented procedures, adherence to published guidelines, methods of evaluating quality, and the impact of ISO 9000 certification.

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Year of publication:	2000
Authors:	Khan, Sadia ; Bawden, David
Published in:	Aslib Proceedings. - MCB UP Ltd, ISSN 1758-3748, ZDB-ID 2034100-3. - Vol. 52.2000, 4, p. 134-142
Publisher:	MCB UP Ltd
Subject:	Pharmaceuticals \| Health care \| Questionnaires

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/EUM0000000007008 [DOI]
Source:	Other ZBW resources

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