Quality versus productivity in service production systems : an organisational analysis
Year of publication: |
2013
|
---|---|
Authors: | Calabrese, Armando ; Spadoni, Alessandro |
Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 51.2013, 22 (15.12.), p. 6594-6606
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Subject: | service production systems | service science management and engineering | service productivity | perceived service quality | employee incentive system | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Produktivität | Productivity | Dienstleistung | Services | Qualitätsmanagement | Quality management | Produktionssystem | Manufacturing system |
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