Quantitative comparison of service quality and recoverability measures
Hong Qin; Victor R. Prybutok; Jun Zhou
Year of publication: |
2011
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Authors: | Qin, Hong ; Prybutok, Victor R. ; Zhou, Jun |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 21787979. - Vol. 7.2011, 2, p. 138-154
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