Queue management : elimination, expectation, and enhancement
Elliott N. Weiss, Chad Tucker
| Year of publication: |
September-October 2018
|
|---|---|
| Authors: | Weiss, Elliott N. ; Tucker, Chad |
| Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 222663-7. - Vol. 61.2018, 5, p. 671-678
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| Subject: | Service operations management | Queueing theory | Queue management | Managing expectations | Management | Dienstleistung | Services | Warteschlangentheorie | Prozessmanagement | Business process management | Erwartungsbildung | Expectation formation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.bushor.2018.05.002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011922194