Rôles des technologies de l'information et de la communication dans le développement de la qualité de la relation client : application à la relation banque/entreprise.
Authors: | Charki, Mohamed Hédi ; El Fidha, Chokri |
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Institutions: | Université Paris-Dauphine |
Subject: | Qualité de la relation | services bancaires | TIC | Confiance | Engagement | Relationship quality | banking industry | Information and Communication Technologies | Trust | Commitment |
Extent: | application/pdf |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | French |
Notes: | 9 pages long |
Classification: | M1 - Business Administration ; O33 - Technological Change: Choices and Consequences; Diffusion Processes ; O32 - Management of Technological Innovation and R&D |
Source: |
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Charki, Mohamed Hédi, (2005)
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E-management , concepts et méthodologie
Isaac, Henri, (2003)
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Value Creation from Networked Foresighting in the EIT ICT Labs
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Charki, Mohamed Hédi, (2005)
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Josserand, Emmanuel, (2006)
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