Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society
Year of publication: |
2009
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Authors: | Nejati, Mehran ; Nejati, Mostafa ; Shafaei, Azadeh |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 26.2009, 2-3, p. 247-260
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