Re‐engineering HR delivery at IBM
Faced with declining revenues and significant business losses in the early 1990s, IBM reviewed its products, services, infrastructure, operations and functions. As part of this process, HR processes, policies and practices were either reformed or eliminated. Bob Gonzales, vice‐president of HR operations and formerly founding director of IBM’s national human‐resources service center (NHRSC), which emerged as a far‐reaching development in re‐engineering HR, recalls: “We had this bold vision of an ongoing journey which, by transforming HR, could also revitalize the business. It was strategic change of the highest order.”
Year of publication: |
2002
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Published in: |
Human Resource Management International Digest. - MCB UP Ltd, ISSN 1758-7166, ZDB-ID 2082534-1. - Vol. 10.2002, 6, p. 9-12
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Publisher: |
MCB UP Ltd |
Subject: | Human resource management | Strategy | Organizational change | Information technology | Multinationals | IBM |
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