Re-investigating business excellence : values, measures and a framework
Year of publication: |
2011
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Authors: | Lu, Dawei ; Betts, Alan ; Croom, Simon |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 12, p. 1263-1276
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Subject: | Qualitätsmanagement | Quality management | Performance-Management | Performance management | Prozessmanagement | Business process management | Performance-Messung | Performance measurement |
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