Reconsidering the expectancy disconfirmation model : three experimental replications
Year of publication: |
October 2017
|
---|---|
Authors: | Grimmelikhuijsen, Stephan ; Porumbescu, Gregory A. |
Published in: |
Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437-X. - Vol. 19.2017, 9, p. 1272-1292
|
Subject: | Citizen attitudes | satisfaction | performance | replication | experiment | Erwartungsbildung | Expectation formation | USA | United States | Experiment | Kundenzufriedenheit | Customer satisfaction |
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