Recovery strategies for service failures: the case of restaurants
Year of publication: |
2009
|
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Authors: | Silber, Ilan ; Israeli, Aviad ; Bustin, Adi ; Zvi, Ofir Ben |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 18.2009, 7, p. 730-740
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Subject: | Dienstleistungsmanagement | Service management | Gastronomie | Restaurant industry | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing |
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