Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Godswill Agu
| Year of publication: |
2023
|
|---|---|
| Authors: | Agu, Agu Godswill |
| Published in: |
Journal of African business. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1522-9076, ZDB-ID 2112760-8. - Vol. 24.2023, 3, p. 363-383
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| Subject: | customer loyalty | customer satisfaction | failure severity | justice theory | micro restaurant | Service recovery strategies | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Nigeria |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15228916.2022.2087442 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014320497