Redefining luxury service with technology implementation : the impact of technology on guest satisfaction and loyalty in a luxury hotel
Year of publication: |
2022
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Authors: | Shin, Hyejo Hailey ; Jeong, Miyoung |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 4, p. 1491-1514
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Subject: | Luxury hotel | Luxury-technology fit | Satisfaction | Task-technology fit | Value enhancement | Luxusgüter | Luxury goods | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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