Redesigning IT-enabled customer support processes for dynamic environments
Omar A. El Sawy
| Year of publication: |
2008
|
|---|---|
| Authors: | El Sawy, Omar A. |
| Published in: |
Business process transformation. - Armonk, NY [u.a.] : M.E. Sharpe, ISBN 0-7656-1191-0. - 2008, p. 157-183
|
| Subject: | Prozessmanagement | Business process management | Kundenintegration | Customer integration | Wissensintensives Unternehmen | Knowledge-intensive industry | Informationstechnik | Information technology | Management-Informationssystem | Management information system |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010474632