Reducing customer-directed deviant behavior : the roles of psychological detachment and supervisory unfairness
Young Ho Song, Daniel P. Skarlicki, Ruodan Shao, Jungkyu Park
| Year of publication: |
2021
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|---|---|
| Authors: | Song, Young Ho ; Skarlicki, Daniel P. ; Shao, Ruodan ; Park, Jungkyu |
| Published in: |
Journal of management. - London [u.a.] : Sage Publ., ISSN 1557-1211, ZDB-ID 2015295-4. - Vol. 47.2021, 8, p. 2008-2036
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| Subject: | customer service | deviant/counterproductive behavior | resource-based view | resource allocation/management | Ressourcenorientierter Ansatz | Resource-based view | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0149206320925877 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012626341