Reducing defect generations in e-learning business: a Six Sigma approach
Year of publication: |
2009
|
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Authors: | Das, Prasun ; Roy, Shirshendu |
Published in: |
International journal of six sigma and competitive advantage : IJSSCA. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-2494, ZDB-ID 2164922-4. - Vol. 5.2009/10, 2, p. 113-126
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Subject: | E-Learning | E-learning | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
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