Reducing employee turnover through customer contact center job quality
Z. van der Aa, J. Bloemer and J. Henseler
| Year of publication: |
2012
|
|---|---|
| Authors: | Aa, Z. van der ; Bloemer, Johanna M. ; Henseler, J. |
| Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 23.2012, 18, p. 3925-3941
|
| Subject: | Callcenter | Call centre | Qualifikation | Occupational qualification | Dienstleistungsqualität | Service quality | Arbeitsmobilität | Labour mobility | Niederlande | Netherlands |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009619912