Reducing employees' turnover in transactional services : a Lean Six Sigma case study
Year of publication: |
2010
|
---|---|
Authors: | Laureani, Alessandro ; Antony, Jiju |
Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 2135449-2. - Vol. 59.2010, 7, p. 688-700
|
Subject: | Dienstleistungssektor | Service industry | Personalmanagement | Human Resource Management | Qualitätsmanagement | Quality management | Lean Management | Lean management | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction |
-
Job autonomy, trust in leadership, and continuous improvement : an empirical study in health care
Anand, Gopesh, (2012)
-
The influence of the level of implementation of lean management on employees : an empirical study
Baides, Nestor Raúl, (2012)
-
Koeijer, R. J. de, (2014)
- More ...
-
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay, (2021)
-
Leadership and Lean Six Sigma : a systematic literature review
Laureani, Alessandro, (2019)
-
Leadership characteristics for Lean Six Sigma
Laureani, Alessandro, (2017)
- More ...