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Bericht zur Dienstleistungsliberalisierung in der Schweiz im Vergleich zur EU
(2006)
Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms
Arshad, Arif Mohammad, (2015)
Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael, (2016)